If you’ve e-mailed the Great Library recently to request documents or seek research help, you may have noticed that the format of our responses has changed a little bit. Last month, the Reference Services team launched a new behind-the-scenes ticketing system to help us better triage and answer your questions. Don’t worry, though: the change in appearance is evidence of an improvement in service.
In conjunction with the launch of the ticketing system, we have set up a Frequently Asked Questions (FAQ) page to answer the most common questions we receive from patrons through our many channels of communication.
You can search this database in multiple ways. If you have a specific question, start by typing it in the search box, and a list of questions matching your keywords will appear.
Once you click on a question that matches your keywords, you will be directed to a page with an answer written by Great Library staff.
If you aren’t sure what you’re looking for, you can browse the answered questions through our FAQ categories at the top of the page.
If you still don’t see an answer to your question, please feel free to contact us! You can find all our contact information at the bottom of the Frequently Asked Questions (FAQ) page.
We hope that the Frequently Asked Questions page helps answer your questions quickly. Please tell us if you think there are other questions that should be added to our list.
Discover more from Know How, the blog of the Great Library
Subscribe to get the latest posts sent to your email.
Know How, the blog of the Great Library 