Great Library – Page 5 – Know How, the blog of the Great Library

Got a Question? We have a FAQ for That!

If you’ve e-mailed the Great Library recently to request documents or seek research help, you may have noticed that the format of our responses has changed a little bit. Last month, the Reference Services team launched a new behind-the-scenes ticketing system to help us better triage and answer your questions. Don’t worry, though: the change in appearance is evidence of an improvement in service.

In conjunction with the launch of the ticketing system, we have set up a Frequently Asked Questions (FAQ) page to answer the most common questions we receive from patrons through our many channels of communication.

Virtual and In-Person Great Library Orientation Tours start May 13th

Calling all Ontario summer, articling and LPP students and new licensees! Great Library spring orientation tours will run from May 13th – June 12^th.

Extra! Extra! The Great Library has a new Research Guide for Self-Represented Litigants

Three years ago, the reference librarians here at the Great Library published a master list of organizations offering free or subsidized legal information and services in Toronto and around Ontario. Dubbed the Self-Represented Litigants Resource, it was designed to guide individuals encountering legal difficulties to affordable assistance, and to empower them to make informed decisions about their case. Since then, the resource has helped innumerable people do just that, and today we have the pleasure of announcing the new & improved online version of this tool: Resources for Self-Represented Litigants.