Know How, the blog of the Great Library

If you’ve e-mailed the Great Library recently to request documents or seek research help, you may have noticed that the format of our responses has changed a little bit. Last month, the Reference Services team launched a new behind-the-scenes ticketing system to help us better triage and answer your questions. Don’t worry, though: the change in appearance is evidence of an improvement in service. 

In conjunction with the launch of the ticketing system, we have set up a Frequently Asked Questions (FAQ) page to answer the most common questions we receive from patrons through our many channels of communication.